Shipping policy

Last updated: September 26, 2026

WHERE WE SHIP

Hazii Studios currently ships to Mexico and the United States. We do not currently ship to Canada or to any other countries.

FREE SHIPPING

All orders to Mexico and the United States ship with FREE SHIPPING. No shipping fee is added to your order at checkout.

DELIVERY TIMES

Estimated delivery times:

🇺🇸 United States: 6–14 days

🇲🇽 Mexico: 10–21 days

Delivery times depend on the destination, the carrier and other shipping conditions. They are estimates and are not guaranteed.

MORE THAN ONE PACKAGE

If you order several items, they may arrive in separate packages and on different days. If something seems to be missing, please check your shipping confirmation emails. If you're unsure, contact us and we'll check for you.

TRACKING

When tracking information is available, we send it to the email address you used at checkout. You can also use "Track Your Order" on our website.

SHIPPING ADDRESS

Your order ships to the address you enter at checkout. Please check it carefully. If you need to correct it, contact us as soon as possible. We may not be able to change it once the order has shipped.

DELIVERY PROBLEMS

Please contact us first at hazii.studios.support@gmail.com or through our Contact page. We'll investigate and tell you what happens next.

  • Your order hasn't arrived: if your order hasn't arrived by the end of the estimated delivery time, contact us with your order number. We check the tracking and, where needed, open an investigation with the carrier.
  • Lost or not delivered: if we confirm that your order was lost or was not delivered to the address you gave us, we send a replacement (if available) or refund you in full. You choose.
  • Tracking says "delivered" but you don't have it: please check around your property, with neighbors, building reception or your local post office, and contact us as soon as possible. We investigate with the carrier and tell you the outcome. If the investigation shows the package wasn't delivered to your address, we send a replacement (if available) or refund you in full. You choose.
  • Returned to us, or the address was incorrect: we contact you to explain the options available for your order.
  • Items missing or damaged when the package arrived: see "Wrong, damaged, defective, missing or not-as-described items" in our Return & Refund Policy.

No restocking fee ever applies to delivery problems. Refunds are processed as described in our Return & Refund Policy. These steps don't limit any rights you have under the law or with your card issuer or payment provider.

TAXES AND UNEXPECTED CHARGES

Prices on our website show "Tax included." If a carrier or customs authority asks you to pay any additional charge on delivery, please contact us before paying.

RETURNS

For returns, refunds and cancellations, please read our Return & Refund Policy. Please don't send any item back until we have sent you instructions for your order.

QUESTIONS

Contact us through our Contact page or at hazii.studios.support@gmail.com.